Privacy Policy – How 98okr Protects Your Data

At 98okr, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect the personal information of everyone who registers and uses our platform — whether through the 98okr website at 98okr.pro or through the 98okr mobile application.

When you create an account on 98okr, you are sharing personal information with us. We want to be transparent about what that information is, why we need it, and how we keep it safe. This policy is written in plain English so it is easy to follow — not buried in legal language that takes a lawyer to understand.

By registering an account or continuing to use 98okr, you confirm that you have read and understood this policy and that you consent to your data being handled as described here. If you do not agree with any part of this policy, please stop using the platform and contact support to close your account.

We collect different types of information depending on how you interact with the platform. Here is a breakdown of the main categories:

We only collect information that is necessary for the specific purpose it serves. We do not collect data we have no use for.

Your data is used to operate the 98okr platform, process your transactions and keep your account secure. Specifically, we use the information we collect for the following purposes:

• Account management — creating and maintaining your account, processing logins and securing your profile.
• Transaction processing — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets.
• Identity verification — confirming that you are who you say you are, particularly before processing large withdrawals or when unusual activity is detected.
• Platform security — detecting fraud, identifying prohibited conduct (such as multi-accounting or bonus abuse) and protecting the platform from misuse.
• Customer support — responding to your queries and resolving disputes or complaints related to your account.
• Responsible gaming — monitoring usage patterns to support the platform's responsible gaming tools, including deposit limits and self-exclusion features.
• Platform improvement — analysing aggregated, anonymised usage data to improve game selection, performance and the overall player experience.
• Communications — sending you account-related notifications such as transaction confirmations, security alerts and important policy updates.

We do not use your data for unsolicited marketing without your explicit consent. If you have opted into promotional communications, you can withdraw that consent at any time through your account settings or by contacting support.

Because 98okr handles real-money transactions in PKR, payment data is among the most sensitive information we process. Here is how we handle it:

• Payment details (such as your JazzCash account number, Easypaisa wallet, Raast ID or bank account details) are collected only for the purpose of processing your deposits and withdrawals.
• We do not store complete card numbers or full payment credentials on our servers. Where cards are used, processing is handled by the relevant payment processor and we receive only a transaction confirmation reference.
• Payment information is shared only with the specific payment processor required to complete your transaction — for example, your JazzCash details are passed to the JazzCash payment gateway only when you initiate a JazzCash transaction.
• All payment data transmitted between you and 98okr is encrypted using standard security protocols.
• Your payment method must be registered in your own name. 98okr does not accept deposits from third-party accounts, and any payment information that does not match your registered identity may trigger a verification review.

98okr uses cookies and similar tracking technologies to make the platform work properly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website or use an app.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during an active session. Without these, the platform cannot work correctly.
• Functional cookies — remember your preferences such as language settings, preferred game categories and display options so you do not have to reset them every visit.
• Analytics cookies — collect anonymised data about how users navigate the platform, which pages are visited most, and where users drop off. This helps us improve the experience over time.
• Security cookies — help detect suspicious or unusual activity such as multiple failed login attempts or access from unfamiliar devices or IP addresses.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. Analytics and functional cookies can be turned off without breaking the core experience, though some convenience features may not work as expected.

98okr does not use cookies to serve third-party advertising or to track your activity across other websites that are unrelated to 98okr.

98okr does not sell your personal data to third parties. We do not trade in user data as a commercial activity. However, there are specific, limited circumstances where your data may be shared with third parties in order to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors receive only the payment data required to complete your specific transaction.
• Game software providers — providers of casino games, slot games and live casino tables may receive anonymised session data for the purpose of game performance monitoring. They do not receive your full identity details.
• Identity verification services — where a third-party KYC (Know Your Customer) service is used to verify your identity, your submitted documents may be processed by that service under strict data handling agreements.
• Platform security providers — fraud detection and security monitoring tools may process anonymised technical data (such as IP addresses and device fingerprints) to identify threats.
• Legal and compliance requirements — if required by applicable law or by a valid legal process, 98okr may disclose user data to the relevant authority. We will not disclose more than is legally required in such cases.

Any third party that receives data from 98okr is contractually required to handle it securely and to use it only for the specified purpose. We do not allow third parties to use your data for their own marketing or commercial activities.

We keep your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for a minimum period after closure, as required for audit and dispute resolution purposes.
• Transaction records — deposit and withdrawal history is retained for an extended period to support transaction queries, chargeback investigations and financial record keeping.
• Game and betting history — retained for the life of the account and a reasonable period post-closure to resolve any game-related disputes.
• Support communications — messages exchanged with our support team are retained for a period sufficient to allow follow-up on unresolved matters.
• Security and fraud logs — IP logs and device data related to security events are retained for a shorter period unless linked to an active investigation.

When data is no longer required and the relevant retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

98okr uses a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse or disclosure. These include:

• Encryption of data in transit using industry-standard TLS protocols, so information passed between your device and 98okr servers is protected.
• Encrypted storage of sensitive data at rest, including identity documents and payment-related information.
• Access controls that restrict who within the 98okr team can access personal data, limited to those who need it to do their job.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options available to users who want an additional layer of account security.

While we take strong precautions, no system can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 98okr account, do not share it with anyone, and contact support immediately if you believe your account has been accessed without your permission.

In the event of a data breach that affects your personal information, 98okr will take appropriate steps to contain the breach and notify affected users in accordance with our obligations.

As a registered user of 98okr, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

We aim to respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can act on them, to ensure we are responding to the genuine account holder.

98okr is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal information, that account will be closed and the associated data deleted promptly.

If you believe a minor is using the 98okr platform, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental controls and device-level restrictions to prevent minors from accessing adult gaming and betting platforms.

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we handle data. When we make changes, the "Last updated" date at the top of this page is revised.

For significant changes that materially affect how your data is processed, 98okr will make reasonable efforts to notify active registered users — typically via an account notification or an email to your registered address. It remains your responsibility to review this policy periodically.

Continued use of the 98okr platform after a policy update has been published constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and may request account closure.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, get in touch with the 98okr support team. Our support team handles all privacy-related requests and will respond as promptly as possible.

For data deletion or access requests, please specify in your message that it is a data rights request so our team can prioritise it correctly. We may need to verify your identity before acting on the request.